Automated customer messages
How can my shop reply to customers automatically on WhatsApp?
PortfoliYo’s AI assistant replies to your customers on WhatsApp and your store’s chat, 24 hours a day, in Bangla, English or Banglish. It answers from your own products, prices, delivery charges and order status, says it is automated, never changes orders or offers discounts, and hands the chat to you when it can’t help or the customer types AGENT. Order confirmations and updates go out from your own WhatsApp Business number to customers who opted in at checkout.
Set it up in 3 steps
- 1Build your storePaste your Facebook page link or start from a design. The assistant learns your products, prices and delivery charges from your store.
- 2Connect WhatsAppIn Store → Automations, connect your WhatsApp Business number through Meta’s WhatsApp Cloud API. The number and the Meta account stay yours.
- 3Switch the assistant onChoose which channels it answers. Every conversation lands in one inbox, where you can read along and reply yourself.
What it does
- Answers questions about your products, prices, sizes and stock
- Quotes your delivery areas and charges exactly
- Looks up an order’s status from its number and the customer’s phone
- Replies in Bangla, English or Banglish — whichever the customer writes
- Sends order confirmations and updates on WhatsApp to customers who opted in
What it never does
- Place, change, cancel or refund orders
- Take payments or offer discounts you didn’t set
- Guess — when it isn’t sure, it hands the chat to you
- Pretend to be a person — it says it is automated
Questions, answered.
Does the assistant tell customers it’s automated?
Yes. Its first message says it is an automated assistant, and customers can type AGENT at any time to reach a person.
Can I take over a conversation?
Yes. Reply from the PortfoliYo inbox and the AI steps back for that chat. It also hands chats to you by itself when it isn’t sure.
What does it know about my shop?
Your products, prices, stock, delivery areas and charges, and the status of a customer’s order when they give the order number and phone. It doesn’t invent prices or promise discounts.
Can it send order updates on WhatsApp?
Yes, from your own WhatsApp Business number, to customers who ticked the WhatsApp updates box at checkout. They can reply STOP to opt out.
What does it cost?
AI replies come with your plan each month, and busy shops can buy top-up credits that carry over. WhatsApp’s own message charges, if any, are billed by Meta to your WhatsApp Business account.
Can PortfoliYo build an app?
PortfoliYo builds websites and online stores that work in any browser, on phones and computers — no app store needed. It is not a builder for native iPhone or Android apps, or for custom software with its own database. For a shop, it covers the store, checkout, orders and automated customer messages without code; developers can also hand-write HTML, CSS and JavaScript on a custom code page.